Tuesday, November 1, 2011
I am sooo irritated. Before I left Little Rock, I went to the doc's office and requested my records fax'd to Duke. Duke said they only wanted the records fax'd. NEVER -- NEVER did the doc's office tell me they didn't fax records -- they never even returned my calls when I tried to check on this before we left. Today I called Duke to see if they had my records -- they NEVER returned my call. In today's mail were my records, with a note on the release form that said, "We don't fax records." Why didn't they just call me and tell me that and ask what doc I wanted them sent to? Now, when I have my appt at Duke next week, the docs will not have had my records to review beforehand.
Why do medical personnel make it so difficult for patients -- one little phone call could have alleviated all the frustration I am currently feeling.